Our Policies

Cancellations

Your appointments are very important to us and are reserved especially for you. We understand that sometimes schedule adjustments are necessary and we are happy to accommodate. However, we require at least 24 hours notice for cancellations in order to avoid a late cancellation fee.

Notification given less than 24 hours prior to an appointment will result in a cancellation fee of 50% of the service cost.

Failure to give notification of a cancellation, or a “no show,” will result in a cancellation fee of 100% of the reserved service cost..

As a courtesy, we will send out an email to confirm your service appointment two days prior to your appointment date. Please ensure that we have your current email address on file so we are able to do so. Additionally, our scheduling system will send out a text (SMS) reminder of your appointment at least one day prior to your appointment. If we or our scheduling system are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.


Arrival

We work very hard to schedule the right amount of time for our services, but we also understand that things happen. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us! In the event you are late, we cannot guarantee that your services will be performed in full and it may be necessary to reschedule. 


Walk-Ins

We always welcome walk-in guests!


Satisfaction guarantee

It is our mission to completely delight each of our guests servicing them above and beyond their expectations. If we have not met your expectations, please let us know. Quality is never an accident. If your experience has been unsatisfactory in any way, please inform us immediately. For any cutting, coloring, chemical or styling services, we must be contacted within 7 days in order to address any challenges. Within this time frame, we promise to work with you until you are completely satisfied. Unfortunately, we cannot guarantee our services if they have been altered by another salon, at home or if non-recommended products have been used.


Parking

Our parking is located beside and behind our building at 741 North Monroe Street. There are a few parallel spots directly in front of our salon on Monroe street as well. If you are having trouble finding our parking lot, please don’t hesitate to give our front desk a call, and we would be happy to help.