Our Policies

New Covid-19 Policies:

The health and safety of our clients and employees is very important to us. We are striving to go above and beyond the Industry Standards for cleaning and sanitizing to maintain our space during this time. Please note the following temporary policies

*Please wear a mask to your appointment, If you do not have one, a disposable one will be provided when you arrive

*Bring your own beverage. We are not offering beverage service at this time

*When you arrive for your appointment, call the salon to let them know you have arrived and wait in your car for them to call you back when your stylist is ready for you. We are not using our waiting room at this time.


**Our stylists will be wearing masks and sanitizing their station between each appointment.Our front desk will be sanitizing our credit card machine and common area surfaces between guests.


TO BOOK APPOINTMENTS:

Our online booking is currently suspended. You can still easily book your next service by calling our front desk team at 850-681-7733


Thank you for your cooperation in our efforts to be open safely during this time!


All Other Standard Policies:


Cancellations

Your appointments are very important to us and are reserved especially for you. We understand that sometimes schedule adjustments are necessary and we are happy to accommodate. However, we require at least 24 hours notice for cancellations in order to avoid a late cancellation fee.

Notification given less than 24 hours prior to an appointment will result in a cancellation fee of 50% of the service cost.

Failure to give notification of a cancellation, or a “no show,” will result in a cancellation fee of 100% of the reserved service cost..

As a courtesy, we will send out an email to confirm your service appointment two days prior to your appointment date. Please ensure that we have your current email address on file so we are able to do so. Additionally, our scheduling system will send out a text (SMS) reminder of your appointment at least one day prior to your appointment. If we or our scheduling system are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and potential cancellation fees.


Arrival

We work very hard to schedule the right amount of time for our services, but we also understand that things happen. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call us! In the event you are late, we cannot guarantee that your services will be performed in full and it may be necessary to reschedule. 


Walk-Ins

We always welcome walk-in guests!


Satisfaction guarantee

It is our mission to completely delight each of our guests servicing them above and beyond their expectations. If we have not met your expectations, please let us know. Quality is never an accident. If your experience has been unsatisfactory in any way, please inform us immediately. For any cutting, coloring, chemical or styling services, we must be contacted within 7 days in order to address any challenges. Within this time frame, we promise to work with you until you are completely satisfied. Unfortunately, we cannot guarantee our services if they have been altered by another salon, at home or if non-recommended products have been used.


Parking

Our parking is located beside and behind our building at 741 North Monroe Street. There are a few parallel spots directly in front of our salon on Monroe street as well. If you are having trouble finding our parking lot, please don’t hesitate to give our front desk a call, and we would be happy to help.